Geo location using GPS :
- Unit geo location can be captured in SmartTechnician app using mobile GPS in addition to existing mechanism
- Technicians are able to mark themselves as check in and check out, which makes them available for auto assigning the jobs
- Technician location is identified by using mobile GPS
- Technician can see building locations on the map with ticket details
- Technician can get directions to a building
- Technician movement can be captured in near real time using GPS
- Call centre can see locations of technicians for manual job assignment
- Job start can happen only when technician enters the building geo fence (optional)
- Regular Maintenance
- Technician & customer will get prior notifications for the schedule service
- Technicians can update inspected points or checklist performed for maintenance jobs.
- Technicians can update inspected points or checklist performed for maintenance jobs.
- Supervisor
- Can see location of all technicians on a route
- Can check availability of technicians
- Can check status of all tickets on a route
- Can assign tickets to technicians
- Gets notifications about change in status of tickets
