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Service Management Package
to manage Service Business, Callbacks & Field OperationsManaging after sales service and field operations is very critical to project based industries to keep customers happy as well as continue relationship for a long term. Many things involved in Service Management like Contract management, regular service, callback management, part replacements, warranty, ….
- Ace Service - Contract Management, Callback Center, Repair, Billing
- SmartTechnician - App for Technicians, Supervisors
- MyAceService - App for End Customer
AceService
AceService module of ERPbyNet with its add on mobile applications provide a complete package to handle all this, maintain all records without any redundant data and at the same time reduce costs on Callback center, In-time maintenance to avoid reduced callbacks, back office work is handled by less number of people and many other advantages. So that additional resources available within the company to handle additional work with little reskilling without increasing recurring costs.
Smart Technician
For service management, #SmartTechnician App takes care of all activities of Technicians, Supervisors and they dont have to travel to office to submit reports as all the data is updated real time from the site. It takes care of checkin to work, route, acknoledge the tickets assigned, start the work, complete the work, customer sign off, request helpers, parts, accept callback tickets. Not just this it also helps tracking using GPS. It can be also used by supervisors to assign job, service allocation, assign helpers, reassign tickets,..
Whereas MyAceService app is for end customer users to register complaints, track their contracts, units, call status, give feedback, parts replacement history,…
Solution can be deployed within a week. It can vary based on configuring Organization, users, workflow data and if migration of existing Contract Data is required. It mainly depends on how fast required data can be provided in the required format.
It involves 2 costs one time and recurring. One time cost involves licensing, deployment and recurring costs include Hosting and subscription charges.
Your business requirements, objectives, key users.